Greetings all Mesa and Go Flight Attendants!!!! This will hopefuly help you deal with difficult people.  Difficult people are everywhere.  They may be hostle customers, unprofessional co-workers, unsupportive supervisors in the workplace, or simply anoying and oversenstive friends or family but we ALL have to deal with them at times.

They may not do it consciously, but difficult people manage to gain control over others through their behavior.  However you can readjust the balance of power and MINIMIZE their impact if you..........

Assess the situation

Stop wishing the difficult person was different

Get some distance between you and the difficult person; detach yourself from the situation

formulate a plan do not react to the difficult person

  Coping with difficult people is NOT easy but with an understanding of your own feelings , a vision of success and persistence you CAN have better relations with them.  FLY SAFE